Job Description :: Operations Specialist

Position Overview

The Operations Specialist is a key member of our team responsible for ensuring the smooth and efficient functioning of our day-to-day operations. This role requires a detail-oriented individual with strong analytical skills, exceptional problem-solving abilities, and the capacity to manage multiple tasks simultaneously. The Operations Specialist will work closely with the owner to optimize processes, enhance productivity, and support the overall goals of the two organizations.

Key Responsibilities

• Process Improvement: Identify areas for improvement in operational processes, develop strategies for enhancing efficiency, and implement solutions to streamline workflows.
• Order supplies for the office, coordinating with owner to adhere to budget
• Create procedures and protocols (such as checklists and operating standards) to document how we work to ensure highest quality provided to clients
• Communicate and coordinate with vendors
• Onboard and train new subcontractors to ensure that they adhere to standard operating procedures
• Project Management: Help manage projects from inception to completion, ensuring that timelines, budgets, and objectives are met. Coordinate with subcontractors and the owner to ensure that all goals are met.
• Quality Assurance: Develop and implement quality control measures to ensure that all operations meet the highest standards of accuracy and consistency.
• Resource Allocation: Manage the allocation of resources, including subcontractors, equipment, and materials, to optimize operational efficiency. Monitor resource usage and make adjustments as necessary to meet organizational needs.
• Compliance: Ensure that all operations comply with relevant regulations, policies, and standards. Stay informed of industry best practices and legal requirements to maintain compliance and mitigate risks.
• Customer Service: Collaborate with owner to address and resolve operational issues that impact customer satisfaction. Implement strategies to improve service delivery and customer experience.

Qualifications

• Education: Bachelor’s degree preferred or equivalent years of experience
• Experience: Minimum of 3-5 years of experience in operations or a similar role. Proven track record of success in optimizing processes and driving operational improvements.
• Skills:
  • Strong analytical and problem-solving skills
  • Excellent project management abilities
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented with a focus on accuracy and quality

Technical Proficiency: Familiarity with Microsoft 365 apps (Word, Excel, Outlook) and various internet tools and social media sites.

Certifications: Current notary commission or willingness to obtain same.

Working Conditions

• This position typically operates in an office environment, with occasional requirements to visit operational sites or external meetings.
• Standard business hours (Monday to Friday, 8 to 5), with the possibility of extended hours during peak periods or to meet project deadlines.
• Ability to work under pressure and handle multiple priorities simultaneously.

Benefits

• Salary and performance-based bonuses and commissions
• Paid time off and flexible work arrangements
• Opportunities for professional development and career advancement
• Opportunities for vestment as an employee owner after one year

Application Process

Interested candidates are invited to submit their resume, cover letter, and any relevant certifications to hello@bizcubehub.com. Please include “Operations Specialist Application” in the subject line. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. We look forward to hearing from you and exploring how you can contribute to our team’s success.

About Our Company

We are a new organization owned and operated by a leading organization in the process service industry (Solid Serve Legal), committed to delivering excellence and innovation in everything we do. Our team is dedicated to providing top-quality services and solutions to our clients, and we pride ourselves on our collaborative and dynamic work environment. Join us and be a part of a forward-thinking company that values its employees and their contributions.

For more information about our company and the opportunities we offer, please visit our website at SolidServeLegal.com